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2008 Attendees
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Plenary Sessions
Track One
    Pricing/Promotion Puzzle
    Store-by-Store Space Planning
    Shopper Insights
    Attitudinal Segmentation
    From Insights to Execution
    Integrating Data Across Platforms
    Shopper Segmentation
    A 'Fresh' Look
    Wellness Lifestyle Shopper
    Capital Efficiency
Track Two
Track Three
Track Four
Track Five
Executive Summary
Recorded-Virtual Attendance


You are here: Home - MembershipEvents2009 Conference2008 Conference Track OneAttitudinal Segmentation

Attitudinal Segmentation


Meghan Sullivan, Title: Manager of Consumer and Customer Insights
 HJ Heinz



Jennifer Avery, Vice President of Shopper Insights
SmartRevenue



Linking Shopper Segmentation with Attitudinal Segmentation to Optimize In-Store Communication
Shopper-based segmentation is an effective tool for understanding the way different kinds of shoppers make their decisions at the shelf. This case study details the development of and explores the ways in which a shopper-based segmentation, derived from in-store research, complements an existing attitudinal segmentation. More importantly, we explore the ways by which shopper-based and attitudinal segmentations can be used together to develop the content and tone of effective in-store communication that highlights the right products for the right shoppers, the right location for in-store promotions, provides targeted solutions and ensures that promotional activities are optimally aligned with targeted promotional messaging.

  • Meghan Sullivan, Title: Manager of Consumer and Customer Insights,  HJ HeinZ
  • Jennifer Avery, Vice President of Shopper Insights, SmartRevenue 

This session is not available in a recorded version at the request of the speaker(s).



Upon joining the Heinz team as a Market Research Coordinator, Meghan led the research planning, execution, and analysis for three major brands within the Heinz portfolio including TGI Friday’s frozen snacks and Boston Market frozen meals.  Also, Meghan developed internal standards for Name Sort, Concept, Confirmatory (HUT), and Copy (print) testing, coding of open-ends, ROI calculation of in-store activity/promotions, as well as a Concept database which resulted in refinement of success criteria and more robust analysis around NPD projects.

As an Associate Manager of Market Research on the Ore-Ida brand (frozen potatoes), Meghan created a standard “living” document allowing the research function to accurately communicate objectives, timelines, and assumptions to the rest of the geographically-dispersed team for long-term strategic projects.  She conducted trainings relating to Copy (print) testing and qualitative methodologies to align the process across Heinz moving forward.  Meghan also led the creation of an on-site qualitative facility and co-led the development of a local panel for qualitative recruiting (saving approximately $15K per qualitative study conducted locally).

Just prior to promotion to Manager, Meghan spearheaded in-store quantitative shopper research with the goal of optimizing the frozen potatoes aisle identifying five key shopper segments (or “mindsets”) among frozen potatoes shoppers.  Additionally, Meghan used innovative technology (eCollage) to understand visual equity ownership of key brands as well as consumer-created blogs/myspace/facebook to bring various brand positions to life.

Prior to joining the HJ Heinz Company in 2004, Meghan received her Bachelor’s of Science degree from Carnegie Mellon University in Economics, obtaining minors in both Business Administration and Ethics. 


Jennifer Avery is Vice President of Shopper Insights at SmartRevenue. She has been with the company since 2004 and oversees the development and execution of high complexity field projects through client and project management as well as research design, analysis, and innovation.  She holds an MA in Applied Anthropology from the University of South Florida and is currently completing her doctoral degree.  Her research have included globalization, elite populations, and economic development.  She has conducted research in Costa Rica and in urban settings in the United States.

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Last updated: October 15, 2008